BOOKING IN EDINBURGH



 
 

FREQUENTLY ASKED QUESTIONS

 

I have too many people for one game; what are my options?

If you're part of a bigger group, you can book multiple rooms - simply click Add Another to your basket and choose the times close together. Please then all arrive at the earlier time and we will do our best to get you all started together.

What's the aim of the game?

The concept is simple; you're 'locked' in a room where there will be a series of puzzles, brainteasers and riddles that you must use your common sense, teamwork and brainpower to solve. Some of these are harder than others so there should be something for everyone, but none are simple. We don't want to give too much away though or you'll have an unfair advantage - no points for doing your research we're afraid!

Is Can You Escape accessible?

Operation Odyssey is wheelchair accessible but unfortunately Operation Spellbound is not as it’s down a flight of 18 steps. Please note that there are two steps into the building but we have ramps for wheelchair access. Therefore, if you're a wheelchair user please drop us an email or give us a phone prior to your arrival so we can make sure we have an agent on hand to set up the ramps. Due to the space that's available in Operation Odyssey, we can only accommodate one wheelchair user at a time. There is an accessible bathroom on site.

For more information on accessibility or if you have any questions, please send an email to info@canyouescape.co.uk. You can also take a look at our five star Euan's Guide profile for more details.

Our scenarios will require you to use your sight, but those who have impaired hearing will still be able to enjoy the experience with the help of their team. Please note that if you use reading glasses we recommend that you bring them along with you as some puzzles will need you to read some small print.

Can I add another agent to my booking?

If there’s enough space in your game and you’d like to add an additional agent(s) to your team, please drop us an email on info@canyouescape.co.uk as soon as possible so we are aware. We will send out an online payment link so you can pay the difference, in advance of your booking date.

Can I bring my family along?

This is a great family activity: in fact, we won a Scotland's Best Family Day Out award!

Whilst we design the game to be as accessible as we can, the nature of the experience means that children under the age of 10 may find some of the puzzles difficult, although we are well aware that there are some clever little people so please use your discretion (we have had children as young as five take part - and a baby agent came along once too!). Please note that we do require an adult to be present in the room if under 16s are playing.

How many?

Our games are designed to be played by groups of between 2 and 6 people. Unfortunately, any more would mean the rooms become too cramped. However, if you’re part of a bigger group, you can book multiple rooms so your teams can compete against each other!

How long will I need?

You will be 'locked' in the room for a maximum of 60 minutes but remember, you’re trying to beat the clock. We ask that you arrive no more than 5 minutes before your start time and allow 15 minutes after your session to be debriefed by our agents!

If you arrive earlier, there is a great pub just a few doors down where you can fuel up called the Holyrood 9A.

Am I really locked in?

Put simply, no. You will be briefed on the scenario you are taking part in and once you enter the room, the door will be closed behind you. Whilst we encourage you to immerse yourself in the experience, you are free to walk out of the room at any time. We're not that mean.

Do we need to speak English?

Due to the nature of escape rooms, having at least one team member with good English is highly recommended.

How can I pay? Are there any booking fees?

Sessions can be booked online using the form above, which is powered by Stripe. We accept all major credit and debit cards, and we don't add any additional booking fees or surprise you by adding VAT at the checkout. The price shown is the price you pay.

To discuss larger bookings, get in touch using our contact form and we’d be happy to help you out!

What happens if I'm running late?

If you're running late then please phone us as soon as possible on 0131 629 2907 and we can still try to fit you in. However, due to the nature of the game and our game reset procedures, if you arrive more than 15 mins late we will be unable to accommodate your booking. If you arrive 10 minutes late we will be unable to give you a full hour in the game room. For more information, please refer to our Terms and Conditions.

How much does it cost?

Our prices depend on your group size and how many rooms you book. We offer a variety of discount codes, all of which take 20% off your booking price:

STU20 for students (valid Sun-Fri)
NHS20 for NHS employees YOUNGSCOT for Young Scot card holders
BLUELIGHT for Blue Light card holders

You will need to bring along at least one work ID, Young Scot card or student card when you arrive for your game. Registered charities can also receive 20% off their bookings - get in touch to discuss this further!

If you are part of a larger group of more than 18 people, please contact us on info@canyouescape.co.uk and we will see what we can do to accommodate your team!